FAQs Terms of Service Privacy Policy Shipping & Returns

GENERAL QUESTIONS

How can I contact you?
Our Customer Service team is available Monday to Friday (excluding public
holidays).
Email: contact@seawag.com
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Is it safe to purchase through your website?
Security is extremely important to us at Seawag. We have multiple security
measures in place to protect your information from loss, misuse, or unauthorized
access.
Financial information, such as credit card details, is used solely for processing your
payment. Payments are handled securely through our payment gateway partners
(Shopify or PayPal), and Seawag does not store or have access to this information.
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How do I sign up for your newsletter?
Enter your email address in the subscription field located in the website footer and
click ‘Subscribe’ to stay updated on our latest products, competitions, and
promotions.
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Having problems with our website?
If you experience any issues while placing an order, please ensure you are using the
latest version of your operating system and browser. If the issue persists, contact our
Customer Service team at contact@seawag.com with the following details:
Your operating system (Windows, macOS, iOS, Android, etc.)
The browser you were using (Chrome, Safari, Firefox, etc.)
The date and time the issue occurred

PRODUCT & WARRANTY QUESTIONS

What should I do if I receive the wrong item?
We sincerely apologize for any errors. Please email contact@seawag.com with your
order number and details of the incorrect item, and we will arrange a replacement.
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What if my item arrives faulty or becomes faulty over time?
We stand by the quality of our products and offer a fair returns policy for faulty items.
Please email a photo of the fault along with a brief description
to contact@seawag.com. If the issue is due to a manufacturing defect, we will send
a replacement.
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What waterproof rating system do you use?
Our smartphone cases are rated IPX8—100 percent waterproof up to 25 meters (80
feet) for 30 minutes.
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What does 100 percent waterproof mean?
This means that no water will enter the case if:
It is sealed correctly as per the instructions.
The depth and duration limits are not exceeded.
The case is not punctured or damaged.

Image Disclaimer
All imagery featured on this website is either:

Licensed for commercial use through appropriate agreements, Created and owned by Seawag, or Sourced from publicly available materials with proper attribution and references where applicable.
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Images are for illustrative purposes only and may not perfectly represent the final product, environment, or user experience. If you believe any image has been used improperly or requires attribution, please contact us, and we will address the matter promptly

Visual Representation Disclaimer
The images and videos displayed on this site are intended to showcase the intended use and functionality of our products. Some content may be simulated, enhanced, or depict prototype versions of the product. Actual performance and appearance may vary based on the product model, version, or environmental factors.
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User-Generated Content Disclaimer
Some images and videos on this website may include content submitted by our customers or users. These visuals are intended to highlight real-life applications of our products but may not fully reflect the standard features or appearance of the product in all scenarios.
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AI/Stock Content Notice
Certain images or videos displayed on this site may be generated using artificial intelligence (AI) or sourced from stock libraries to illustrate product features and applications. These visuals are for demonstration purposes only and may not accurately depict the final product in real-world scenarios.

Disclaimer
The content provided on this website, including images, videos, and written descriptions, is for informational and promotional purposes only. Actual product specifications, appearance, and performance may differ due to updates, improvements, and environmental factors. We reserve the right to modify or change product features without prior notice. Any reliance on the visuals provided is at your own discretion.

PRIVACY POLICY

1. Seawag is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
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2. Information We Collect
We collect the following types of information:Personal Information: Name, email address, phone number, billing and shipping address, payment details, and other information provided during checkout.Non-Personal Information: IP address, browser type, operating system, and website usage data collected through cookies and tracking technologies.Transaction Information: Purchase history, order details, and payment processing data.
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3. How We Use Your Information
We use your information for the following purposes:To process and fulfill ordersTo communicate with you about your orders, updates, and promotionsTo improve our website and servicesTo prevent fraudulent transactions and enhance securityTo comply with legal obligations
4. Sharing Your Information
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We do not sell or rent your personal information. However, we may share your information with:Service Providers: Third-party payment processors, shipping partners, and IT service providers that help us operate our business.Legal Authorities: When required by law or to protect our legal rights.Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies
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We use cookies and similar technologies to enhance user experience, analyze website performance, and deliver personalized content. You can manage your cookie preferences through your browser settings.
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6. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transaction is 100% secure, and we cannot guarantee absolute security.
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7. Your Rights and Choices
You have the right to:Access, update, or delete your personal informationOpt out of marketing communicationsRequest a copy of the data we hold about youWithdraw consent where applicableTo exercise these rights, contact us at contact@seawag.com.
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8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.
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9. Changes to This Privacy Policy
‍We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

ORDERING QUESTIONS

How do I make a purchase?
‍Buying from Seawag is simple:
1. Browse our product categories and select your desired items.
2. Choose the preferred style and color, then add them to your cart.
3. Click Checkout to enter your details and complete your purchase.
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How quickly will I receive my order?
Standard Delivery in the EU
(Delivery timeframe details to be defined)
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Can I change or cancel my order?
Please double-check your billing and shipping details before placing an order, as we process orders quickly and cannot guarantee changes once submitted.
If your order has not yet been dispatched, we may be able to cancel it.
Please contact our Customer Service team at contact@seawag.com as soon as possible.
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What if my delivery is delayed?
If you have not received your order within the expected timeframe, please email us at contact@seawag.com, and we will assist you.
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How do I know if my order was placed successfully?
You will receive a confirmation email with your order number and a summary of your purchase. If you do not receive this email, please check your spam or junk folder or contact our Customer Service team for assistance.